Warranty Policy

Limited Warranty:

Warranty of Monport machines and hard-wares become effective when your order is delivered.  Detailed warranty terms are as follows:

2-year warranty on (80W,100W,130W and150W laser machines), all Fiber Marking Machines

1-year warranty on (40W,55W and 60W laser machines), plus (80W,100W,130W and150W laser tubes), all fiber machine laser source

6-month warranty on (40W,55W and 60W laser tubes)

Power supplies and lens: 2-year warranty on (80W,100W,130W and150W laser machines),1-year warranty on (40W,55W and 60W  laser machines)

Please contact us and get a professional support via support@monportlaser.com if you have any issues, our tech support team will be here to answer your questions.

The above limited warranty policies are not applied to:

  • Requirements of return, refund or replace. Please see our Return & Refund Policy page.
  • Orders or product exceeds the warranty terms.
  • Products purchased and/or obtained from sources that are not authorized by Monport.
  • Products have any changes or refinements after order is unboxed.
  • Traces of ware occurred during normal use
  • Damage and/or failing caused by following reasons:
  1. Incorrect or irresponsible use, including inappropriate working circumstance; unstable power supply and improper plugging/unplugging; unreliable cooling system; working for unreasonable intention or purpose;, etc.
  2. Lack of proper maintenance and preserve, including disclosing products or parts to extreme temperature, humidity or other harmful materials; accumulating debris and fractions of engraving material inside the machine; lack of lens cleaning, etc.
  • Disasters including fire, flood, lightning, etc
  • Product identification such as series number is unknown, unauthorized, modified or removed.
  • Original order information cannot be provided.
  • Installing and operating pirated software or any software that is unauthorized, non-standard.
  • Damage and/or failing caused during returning
  • Damage and/or failing caused by force majure or accidents;
  • Other damage and/or failing not caused by the quality of the product;

Monport does not take responsibilities for situations listed above. Please contact our support team if you confront above situation or other complicated situation.

Note:

Packaging items, bundled products and accessories are not applied to above warranty polices. We will resend these products for free if you receive a flawed one for the first time.

After the warranty of your product is expired, Monport is no longer obligated for further replace and repair and shipping costs.