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The World's First  Smart 70W Laser Engraver-Big CO₂ Power. Small Footprint

Warranty Policy

Limited Warranty:

Warranty of Monport machines and hard-wares become effective when your order is delivered.  

Detailed warranty terms are as follows:

2-Year Warranty:
45W / 60W / 80W / 90W / 100W / 130W / 150W CO₂ laser machines
All fiber marking machines
UV Laser Engraver
Power supplies & lenses for 80W, 90W, 100W, 130W, 150W CO₂ laser machines

1-Year Warranty:
40W CO₂ laser machines
All fiber laser sources
UV laser sources
Power supplies & lenses for 40W, 60W CO₂ laser machines

Laser Tubes:
40W & 45W & 60W &65W & 70W laser tubes: 6-month warranty
80W / 90W / 100W / 130W / 150W laser tubes: 1-Year Warranty

Pre-owned Machines:
All pre-owned machines sold on our website: 3-month warranty (machines are tested in good working condition)

Please contact us and get a professional support via support@monportlaser.com if you have any issues, our tech support team will be here to answer your questions.

The above limited warranty policies are not applied to:

  • Requirements of return, refund or replace. Please see our Return & Refund Policy page.
  • Orders or product exceeds the warranty terms.
  • Products purchased and/or obtained from sources that are not authorized by Monport.
  • Products have any changes or refinements after order is unboxed.
  • Traces of ware occurred during normal use
  • Damage and/or failing caused by following reasons:
  1. Incorrect or irresponsible use, including inappropriate working circumstance; unstable power supply and improper plugging/unplugging; unreliable cooling system; working for unreasonable intention or purpose;, etc.
  2. Lack of proper maintenance and preserve, including disclosing products or parts to extreme temperature, humidity or other harmful materials; accumulating debris and fractions of engraving material inside the machine; lack of lens cleaning, etc.
  • Disasters including fire, flood, lightning, etc
  • Product identification such as series number is unknown, unauthorized, modified or removed.
  • Original order information cannot be provided.
  • Installing and operating pirated software or any software that is unauthorized, non-standard.
  • Damage and/or failing caused during returning
  • Damage and/or failing caused by force majure or accidents;
  • Other damage and/or failing not caused by the quality of the product;

Monport does not take responsibilities for situations listed above. Please contact our support team if you confront above situation or other complicated situation.

Note:

Packaging items, bundled products and accessories are not applied to above warranty polices. We will resend these products for free if you receive a flawed one for the first time.

After the warranty of your product is expired, Monport is no longer obligated for further replace and repair and shipping costs.