Return & Refund Policy

Thanks for your purchasing at Monport. This Return & Refund page can help you out when you if you are unpleasant with our products or service.

Generally, our return policy may apply to products ordered from Monportlaser.com. This return policy expires in 30 days after your order is delivered. Please notice that your requirement of refund may be declined after the order exceeds the 30-day return policy, and hereby you may not get any refund or payment.

Remember keeping your receipt of your order and providing it to Monport support team so that our team can locate your order information.

RETURN POLICY

Before you start a refund process, please contact our Monport support team in advance. Due to shipping fee and restocking fee, the refund you get may be less than the amount of your payment. In addition, shipping fee and restocking fee are influenced by seasons, distance, and nation etc.

The return policy may also apply to orders that are canceled after products leaving the warehouse and under the status of shipping. In this scenario, any potential cost including shipping fee and restocking fee will be taken away from your final refund.

Scenario 1: Refund Before Shipment

If you want to cancel your order and get refund before the order is shipped, please contact our support team, and we will help you cancel it. In this scenario, full refund will be back to your account in 1-3 work days after the order is canceled.

Scenario 2: Refund During Shipping

When you change your mind after we handed product to logistic company, please get in touch with our support team ASAP, and we will try to intercept the package right after. However, the package is not always able to be intercepted successfully, and it will still be delivered to you. In that situation, you shall reject the package so that the package can return to our warehouse. Your refund will be approved as soon as our warehouse updates the restock information. We would appreciate if you can understand that we will deduct the shipping fee and 10% order value as the service fee from your refund.

Scenario 3: Refund After Package Delivered

  • Package Not Opened

Your refund will be approved as soon as our warehouse updates the restock information. We would appreciate if you can understand that we will deduct the shipping fee and 15% order value as the service fee from your refund. You are responsible for any potential fee caused during returning.

  • Package Opened and Used

Your refund will be approved as soon as our warehouse updates the restock information. We would appreciate if you can understand that we will deduct the shipping fee and 15% order value as the service fee from your refund. You are responsible for any potential fee caused during returning.

Besides, the ware/damage situation of the machine and accessories will negatively influence the final amount of refund you get.

  • Package Opened With Products Having Manufacturer Defects

Possibility exits that products have damages, flaws and defects during manufacturing or shipping. Warranty Policy is applied to damages caused during shipment.

Please contact our support team via email as soon as you find the machine may have manufacturer defects. Members of support team can give you some advice for returning or repairing that subject to Warranty Policy.

REFUNDS

Consumables and Virtual products such as software and 1 vs 1 online tutorial session are not refundable.

After your product is delivered to our warehouse, we will check the status of the product, and update this information to you via email. Once your refund is approved, the transaction will be finished via your original payment channel in 1-3 work days.