Return & Refund Policy

Thanks for your purchasing at Monport.

This Return & Refund page can help you out when you are unpleasant with our products or service.

Generally,our return policy applies to products with lost packaging and damaged machinery. This return policy expires in 30 days after your order is delivered.If you contact us within 30 days to report the problem, it will also take effect.

Please notice that your requirement of refund may be declined after the order exceeds the 30-day return policy, and hereby you may NOT get any refund or payment.If you contact us within 30 days to report the problem, it will also take effect.

Monport will not accept items returned without their prior approval.

Remember keeping your receipt of your order and providing it to Monport support team so that our team can locate your order information.

If the arrived outer package is damaged,

Please take photos of the labels on the 5 sides of the outer packaging and the complete machine. If machine are any damaged parts, please take photos together, then contact Monport via support@monportlaser.com

Please keep your package for a while in case you have to return the items. 

RETURN POLICY

Before you start a refund process, please contact our Monport support team in advance.

Due to shipping fee and restocking fee, the refund you get may be less than the amount of your payment.

In addition, shipping fee and restocking fee are influenced by seasons, distance, and nation etc.

The return policy may also apply to orders that are canceled after products leaving the warehouse and under the status of shipping.

In this scenario, any potential cost including shipping fee and restocking fee will be taken away from your final refund.

Scenario 1: Refund Before Shipment

If you want to cancel your order and get refund before the order is shipped, please contact our support team, and we will help you cancel it.

In this scenario,We will process your refund request within 1-3 work days.

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@monportlaser.com.

Scenario 2: Refund During Shipping

When you change your mind after we handed product to logistic company, please get in touch with our support team ASAP, and we will try to intercept the package right after.

However, the package is not always able to be intercepted successfully, and it will still be delivered to you.

In that situation, you shall reject the package so that the package can return to our warehouse.

Your refund will be approved as soon as our warehouse updates the restock information.

We would appreciate it if you can understand that we will deduct the shipping fee and 10% order value as the service fee from your refund.

Scenario 3: Refund After Package Delivered

Package Not Opened

Your refund will be approved as soon as our warehouse updates the restock information.

We would appreciate it if you can understand that we will deduct the shipping fee and 15% order value as the service fee from your refund.

You are responsible for any potential fee caused during returning.

Package Opened and Used

Your refund will be approved as soon as our warehouse updates the restock information.

We would appreciate it if you can understand that we will deduct the shipping fee and 15% order value as the service fee from your refund.

You are responsible for any potential fee caused during returning.

Besides, the ware/damage situation of the machine and accessories will negatively influence the final amount of refund you get.

Package Opened With Products Having Manufacturer Defects

Possibility exits that products have damages, flaws and defects during manufacturing or shipping.

Warranty Policy is applied to damages caused during shipment.

Please contact our support team via email as soon as you find the machine may have manufacturer defects.

Members of support team can give you some advice for returning or repairing that subject to Warranty Policy.

REFUNDS

Consumables are not refundable.

After your product is delivered to our warehouse, we will check the status of the product, and update this information to you via email.

Once your refund is approved,We will process your refund request within 1-3 work days.

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@monportlaser.com.

Exchanges (if applicable)

We only replace items if they are defective or arrive severely damaged. If you need to exchange it for the same product, send us an email at support@monportlaser.com,or contact our customer service staff and we will send you a return label