FAQs
About Monport
What is Monport?
What is Monport?
We sell quality CO2 laser engravers and fiber laser markers, as well as accessories and parts, software, and more! We strive to bring affordable and outstanding laser engraving systems to more customers to assist them to practice and turn their wonders into reality!
Where is Monport?
Where is Monport?
Our headquarters is located in Seattle. We have warehouses in California.
Is there any difference in ordering from the official website (monportlaser.com) or on other third-party platform?
Is there any difference in ordering from the official website (monportlaser.com) or on other third-party platform?
Different platforms have different policies that affect the price we can offer.
Monport provides after-sale customer service from its US headquarters and international offices to all customers, regardless of where the machine was purchased.
No matter which platform you buy Monport lasers, you can send a ticket on our website . Your question and problems will be accurately handled by our third party department if your products were purchased through third-party platforms.
Machine Section
Where do I research what type of space I need to put my laser?
Where do I research what type of space I need to put my laser?
You can go to our products page. We have detailed information about the dimension of each machine.
What is the difference between desktop lasers, mid-range and high power lasers, and fiber markers?
What is the difference between desktop lasers, mid-range and high power lasers, and fiber markers?
Desktop laser engravers are typically used for small-scale operations such as handicrafts and amateur projects, whereas mid-range and high-power laser engraving machines are typically used for large enterprises in a variety of commercial industries. Medium and high power, on the other hand, have superior cutting ability. Fiber laser engravers are designed for metals and hard plastics. The fiber laser is more powerful and faster than the desktop and cabinet laser machines.
What does Monport Fireproof Series mean?
What does Monport Fireproof Series mean?
Now, all Monport laser engravers with a power more than 40W are equipped with fire resistant PC observation windows.
What is the wavelength of fiber markers?
What is the wavelength of fiber markers?
The Laser Wavelength of Monport 20W/30W/50W is 1064nm.
Is there a Z axis?
Is there a Z axis?
Monport laser engraving and cutting machines of medium and high power include auto or manual Z-axis.
How do I automatically move up and down the laser bed?
How do I automatically move up and down the laser bed?
At present, Monport 60W needs to move up and down the laser bed manually. There is a manual knob on the right side of the machine to help you. Monport 80W and above power lasers can automatically raise and lower your laser bed.
Maintenance & Safety
Are laser engravers safe to use?
Are laser engravers safe to use?
Compared with other cutting equipment, laser cutters and engravers are much safer to use as they produce less dust, weaker lights and less noise. However, the eyeglasses and correct precautions are necessary for your working. You can read more information about Safety precautions here.
Where is the water cooling sensor?
Where is the water cooling sensor?
The laser come up with a water cooling sensor can be found on the left side of the back of the machine.
Do I need eye protection?
Do I need eye protection?
You need eye protection when the hood is open. All Monport laser engravers are equipped with laser protective eyeglasses.
Machine Usage
Does my laser machine work with Mac?
Does my laser machine work with Mac?
All CO2 laser engraver that use LightBurn are compatible with MacOS, version 10.11 and higher.
Monport 40W LightBurn laser engraver, Monport 60W-150W CO2 laser engraver and all fiber lasers can work with Mac through LightBurn.
Can I add a camera to my laser machine?
Can I add a camera to my laser machine?
If you're using Lightburn, you can add a camera. At present, only LighBurn software supports the camera function, so all Monport machines now support the camera function. Monport basic k40 model can also achieve the camera function by upgrading to a LightBurn compatible motherboard. Although there are not many places to mount cameras on fiber laser, you can add some devices to install cameras. Our machine is not equipped with a camera. You need to purchase it separately on other platforms.
Where can I download some laser cut files?
Where can I download some laser cut files?
You can get some free and paid laser cut files from these website here .
Materials
What materials can I use with Monport CO2 laser engraver?
What materials can I use with Monport CO2 laser engraver?
You can engrave various plastics, wood, ceramics, glass, crystal, textiles, leather, rubber, stone and so on.
What materials can I use with Monport fiber laser marker?
What materials can I use with Monport fiber laser marker?
Our fiber lasers are designed to engrave metal and some hard plastic, You can mark aluminum, brass, carbide, gold, silver, steel, titanium, glass, tungsten, stone, including granite, marble. You can get more information from section 2.5 of your manual.
What materials are not suitable for co2 laser engraving?
What materials are not suitable for co2 laser engraving?
Our CO2 laser engraver should not be used on leather containing hexavalent chromium, astatine, beryllium oxide, bromine, chlorine, fluorine, Iodine or phenolic resins.
Payment
How many payment options to purchase a laser engraver?
How many payment options to purchase a laser engraver?
We offer the following payment options: Affirm, Paypal, Shopify Payment, Credit Cards including: Visa, Mastercard, American Express, Discover, Diners Club, and Venmo.
Do you have interest-free payments?
Do you have interest-free payments?
Yes, you can use Affirm.
What should I do, if I have s discount code?
What should I do, if I have s discount code?
Please click “checkout”. On the right side of your page, apply your discount code. Then, you can see the change of your price.
If I use Affirm to pay in installments, how to calculate the interest rate?
If I use Affirm to pay in installments, how to calculate the interest rate?
Affirm official platform will offer you an optional installment plan based on your credit card level.
Return Policy
What is the refund policy？
What is the refund policy？
Before you start a refund process, please contact our Monport support team in advance. Due to shipping fee and restocking fee, the refund you get may be less than the amount of your payment. Looking for more information please click: Return & Refund Policy.
The return policy may also apply to orders that are canceled after products leaving the warehouse and under the status of shipping. In this scenario, any potential cost including shipping fee and restocking fee will be taken away from your final refund.Looking for more information please click: Return & Refund Policy.
Shipping Policy
How much is shipping?
How much is shipping?
All machines at Monport are free shipping.
Where can I ship to ?
Where can I ship to ?
Delivery is only valid for the continental US. We do not ship to APO/FPO and PO Box addresses.
How long it takes to fulfill an order?
How long it takes to fulfill an order?
Monport has warehouse in US. Therefore, your product usually takes 5-7 work days for delivery.
What is order notification?
What is order notification?
Every order you place will send you at least 8 emails. After placing the order, you will receive an order confirmation email to confirm your order details. After the item is shipped, you will receive a delivery confirmation email, which includes your order number, carrier’s information, the date and time of placing the order, the status of the order, and the tracking number of the shipped item. For the exact location of the goods, please track your items on the carrier’s official website.
How much is the import tax?
How much is the import tax?
The tax on your purchases will be calculated based on your location. You will see the corresponding tax amount on the checkout page after you have selected your items.